Discord & Support

This page explains how to get help from the Bullpen team and create a support ticket safely.

Join our Discord: discord.gg/bullpen

⚠️ Scam Warning: Scammers often impersonate support staff or offer unsolicited help to gain your trust. Always disregard direct messages from individuals claiming to be support. Seek assistance only through private tickets.

1. Join Our Discord

To join our Discord server, click the link above. If you don't have a Discord account yet, create one by following the sign-up prompts, then return to join the server.

2. Verify Your Account

We require everyone to complete verification to prove they aren't a bot before accessing the server. This helps keep the community safe by limiting automated bot accounts from joining and spamming channels.

After joining, click the verification button and complete the captcha. This ensures only real users gain access, creating a secure and organized environment for everyone.

3. Ignore Direct Messages

Never respond to unsolicited DMs from anyone claiming to be from Bullpen support. Our team will never:

• DM you first
• Ask for your private keys or seed phrase
• Ask you to send funds to "verify" your wallet
• Share links to "claim" rewards or airdrops

If someone DMs you claiming to be support, block and report them immediately.

4. Create a Ticket

To get help from our official support team:

1. Create a ticket on our ticketing website, Freshdesk
2. Select the category that best matches your issue:

   • Affiliate / Partnership
   • Question
   • Problem
   • Feature Requests
   • Other
3. Describe your issue in detail
4. A support team member will respond in your private ticket

5. Provide Information

When creating a ticket, include:

• Your Bullpen username or wallet address
• Description of the issue
• Screenshots if applicable
• Transaction IDs for deposit/withdrawal issues
• Steps to reproduce (for bugs)

The more detail you provide, the faster we can help.

6. Wait for Response

Our team typically responds within a few hours during business hours. For urgent issues (stuck funds, security concerns), mention "URGENT" in your ticket.

Other Support Channels

• Telegram: @BullpenSupportBot for automated support and ticket creation
• Email: [email protected] for sensitive issues or if you can't access Discord
• Twitter/X: @bullpen_fi for general questions (not account-specific issues)

Community

Beyond support, our Discord has channels for:

• Trading discussion
• Feature requests
• Alpha and market chat
• Announcements

We'd love to have you in the community!