> For the complete documentation index, see [llms.txt](https://docs.bullpen.fi/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bullpen.fi/support/faqs.md).

# FAQs

Common questions about Bullpen.

## Account & Wallet

### How do I export my private keys?

Portfolio page -> Manage Wallets -> Actions -> Export Private Key

### What wallet does Bullpen use?

Bullpen creates a non-custodial Turnkey wallet for you. You can sign in with a wallet, X, Google, or email. No seed phrase to remember during signup, but you can export your private key at any time.

### Can I connect my own wallet?

Yes. Bullpen supports connecting external wallets including Phantom, MetaMask, Coinbase Wallet, and any WalletConnect-compatible wallet. Go to Profile → Wallets → Connect Wallet.

### How do I fund my account?

Bullpen offers multiple ways to get funds into your account:

**Crypto transfers:**

* Send directly from any wallet to your Bullpen address
* Bridge from Ethereum, Arbitrum, Base, and other chains
* Transfer from Coinbase, Robinhood, or other exchanges

**Fiat on-ramps (via fun.xyz):**

* **Card payments**: instant deposits with credit/debit cards
* **Bank transfers**: ACH (same-day) and wire transfers for higher limits
* **Apple Pay / Google Pay**: quick mobile payments

**From other platforms:**

* Connect your Coinbase account for direct transfers
* Connect your Robinhood account (crypto assets)
* Transfer from any exchange that supports external withdrawals

To access funding options, go to Profile → Deposit and select your preferred method.

### Is Bullpen custodial?

No. Bullpen is fully **non-custodial**. Only you have access to your funds. Bullpen cannot access, freeze, or move your funds.

## Trading

### What chains does Bullpen support?

* **Hyperliquid**: Perpetual futures and major spot assets
* **Solana**: All SPL tokens via Jupiter Ultra

More chains coming soon.

### How do fees work?

Fees depend on the execution venue:

<details>

<summary><strong>Hyperliquid Perps</strong></summary>

Bullpen uses a **30-day rolling volume**, assessed at the **end of each day (UTC)**, to determine your fee tier. The higher your trading volume, the lower your fees, and the 30 day timeframe gives you more time to hit each tier. Your total fee tier volume is based on the sum of spot and perp activity (with the weighting above applied). [Contact the team for any questions](https://bullpen-help.freshdesk.com/support/tickets/new)

#### Bullpen Fees\* <a href="#id-7a99d822-1aa9-4a36-afd6-d13d8fdc56e6" id="id-7a99d822-1aa9-4a36-afd6-d13d8fdc56e6"></a>

| Tier | 30‑day Volume Range | Maker (bps) | Taker (bps) |
| ---- | ------------------- | ----------- | ----------- |
| 0    | < $100k             | 3.5         | 4.5         |
| 1    | $100k - $2.5m       | 3.2         | 4.0         |
| 2    | $2.5m – $5m         | 3.2         | 3.5         |
| 3    | $5m – $10m          | 3           | 3.2         |
| 4    | $10m – $17.5m       | 2.5         | 3.0         |
| 5    | $17.5m - $25m       | 2.1         | 2.8         |
| 6    | $25m - $100m        | 1.2         | 2.5         |
| 7    | $100m - $500m       | 0.4         | 2.2         |
| 8    | $500m - $1b         | 0.2         | 1.8         |
| 9    | $1b +               | 0.2         | 0.5         |

\*Bullpen fees are in addition to Hyperliquid fee tiers. [Contact Support](https://bullpen-help.freshdesk.com/support/tickets/new) to discuss special tiering when coming from another platform.

</details>

* **Hyperliquid Spot**: No builder fees are charged on spot buys. Sell orders are charged at 10 bps
* **Jupiter Ultra**: Route-dependent, displayed before you trade

<details>

<summary>Polymarket Pro fees</summary>

See fees here: <https://docs.bullpen.fi/prediction-markets/polymarket-integration>

</details>

###

### What's the minimum trade size?

No strict minimum, but very small trades may be uneconomical due to gas fees. For Solana gasless swaps, the minimum is \~$10 USD.

## Perps Trading

### What's the maximum leverage?

Up to 50x on major pairs (BTC, ETH). Varies by asset. Check the trading interface for specific limits.

### How does funding work?

Funding payments occur hourly. If the perp price > index price, longs pay shorts (and vice versa). The funding rate shown in the app is the expected next payment as a percentage.

### What happens if I get liquidated?

Your position is closed at the mark price. Remaining margin (if any) returns to your account. If losses exceed your margin, the deficit is handled by Hyperliquid's insurance fund and ADL system.

## Spot Trading

### Why do some tokens route to different exchanges?

Bullpen routes to the best venue for each asset:

* **Hyperliquid-listed tokens** (BTC, ETH, SOL, HYPE, etc.) → UNIT/Hyperliquid spot
* **All other Solana tokens** → Jupiter Ultra

This gives you the best execution for each trade.

### What is Jupiter Ultra?

Jupiter Ultra is Jupiter's meta-aggregation layer that finds the best execution across all Solana liquidity. It includes MEV protection, sub-second landing, and typically achieves positive slippage.

### What about MEV/sandwich attacks?

Jupiter Ultra uses ShadowLane for MEV protection. Transactions never touch external mempools, eliminating front-running and sandwich attacks.

## Transfers

### How long do cross-chain transfers take?

* Solana <> Hyperliquid: 30 seconds to 2 minutes
* Ethereum to Hyperliquid: 5-15 minutes
* Within Hyperliquid (perps <> spot): Instant

### My transfer is stuck. What do I do?

Wait a few more minutes. Cross-chain transfers sometimes take longer during network congestion. If over 10 minutes with no progress, logout and log back in. As a final attempt, contact support via a [ticket](https://bullpen-help.freshdesk.com/support/tickets/new).

## Support

### How do I get help?

* **Discord**: <https://discord.gg/Bullpen>
* [**Raise a Ticket**](https://bullpen-help.freshdesk.com/support/tickets/new)

### I found a bug. Where do I report it?

[Raise a ticket](https://bullpen-help.freshdesk.com/support/tickets/new) or report in the official Discord.

### Is there a mobile app?

Bullpen works as a mobile web app at [app.bullpen.fi](https://app.bullpen.fi). [Add it to your home screen ](https://x.com/BullpenFi/status/1980637826615242937?s=20)for an app-like experience. Native mobile apps may come in the future.


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